xtend_supportform/php/addticket.php

<?php
    require __DIR__ . '/../vendor/autoload.php';

    # Tanss
    include __DIR__ . '/tanss.php';
    $tanss = new tanss;

    # Settings
    setlocale(LC_ALL, 'de_DE', 'de_DE.UTF-8');
    error_reporting(E_ALL); 
    ini_set('display_errors', 0);

    # DateTime Settings
    date_default_timezone_set('Europe/Berlin');
    setlocale(LC_ALL, "de_DE", "de_DE.UTF-8", "de_DE@euro", "deu", "deu_deu", "german");

    # Timeouts
    ini_set("default_socket_timeout","20");
    set_time_limit(20);
    stream_context_set_default(array('http' => array('timeout' => 20)));

    # We need to use sessions, so you should always start sessions using the below code.
    session_start();
    # If the user is not logged in redirect to the login page...
    // if (!isset($_SESSION['loggedin']) || !$_SESSION['loggedin'] ) { }
    // if ( $_SESSION['expire'] == 0 || $_SESSION['expire'] < time() ) {
    //     # API Requst senden
    //     $ergebnis = $tanss->login("rmm", "!1nn0cur1ty?");
    //     if ( $ergebnis==200) 
    //     {
    //         session_regenerate_id();
    //         $tanss->writesession($_SESSION);
    //         $_SESSION['loggedin'] = TRUE;
    //     } else {
    //         exit("Incorrect username");
    //     }
    // }
    $tanss->readsession($_SESSION);

    # Daten aus dem Formular
    // $name = trim(stripslashes($_POST['name']));
    // $email = trim(stripslashes($_POST['email']));
    // $subject = trim(stripslashes($_POST['subject']));
    // $computer = strtoupper(trim(stripslashes($_POST['computer'])));
    // $phone = trim(stripslashes($_POST['phone']));
    // $location = trim(stripslashes($_POST['location']));
    // $contact_message = trim(stripslashes($_POST['message']));
    // if ($subject == '') { $subject = "Supportanfrage"; }
 
    # Find Device in Tanss
    $ergebnis = $tanss->searchDevice($computer, "PCS_ONLY", 162) ;
    // echo "<pre>";var_dump($ergebnis);echo "</pre>";
    if ( $ergebnis ) { $deviceID = $ergebnis->id; } else { $deviceID=0; }

    $message  = "Supportanfrage:\n";
    $message .= "Vor- / Nachname: " . $name . "\n";
    $message .= "Email: " . $email . "\n";
    $message .= "Telefon: " . $phone . "\n";
    $message .= "Standort: " . $location . "\n";
    $message .= "Computer: " . $computer . "\n";
    $message .= "Betreff: " . $subject . "\n";
    $message .= "Nachricht:\n";
    $message .= "--------------";
    $message .= "\n";
    $message .= $contact_message;
    $message .= "\n";
    $message .= "--------------";
    $message .= "\nDiese Nachricht kam über das Support Formular\n";
    
    # TicketData:
    $body = [
        # integer: Company id of the ticket. Name is stored in the "linked entities" - "companies". Can only be set if the user has access to the company
        "companyId" => 162,
        # integer: If the ticket has a remitter, the id goes here. Name is stored in the "linked entities" - "employees"
        "remitterId" => 2359,
        # string: The title / subject of the ticket
        "title" => $subject,
        #"title" => "Supportanfrage DEMO",
        # string: The content / description of the ticket
        "content" => strip_tags($message),
        # "content" => "Content / Beschreibung",
        # string: External ticket id (optional)
        "extTicketId" => "",
        # integer: Id of employee which ticket is assigned to. Name is stored in "linked entities" - "employees"
        "assignedToEmployeeId" => 0,
        # integer: id of department which ticket is assigned to. Name is stored in "linked entities" - "departments"
        "assignedToDepartmentId" => 4,
        # integer: id of the ticket state. Name is give in "linked entities" - "ticketStates"
        "statusId" => 1,
        # integer: id of the ticket type. Name is give in "linked entities" - "ticketTypes"
        "typeId" => 4,
        # integer: if ticket is assigned to device / employee, linktype is given here
        "linkTypeId" => 1,
        # integer: if ticket is assigned to device / employee, the id of the entity is given here
        "linkId" => $deviceID,
        # integer <timestamp> : If ticket has a deadline, the date is given here
        "deadlineDate" => 0,
        # boolean: if ticket is actually a project, this value is true
        "project" => false,
        # integer: if ticket is a sub-ticket of a project, the id of the project goes here. Name of the project is in the "linked entities" - "tickets"
        "projectId" => 0,
        # boolean_ if true, this ticket is a "repair ticket"
        "repair" => false,
        # integer <timestamp>: if ticket has a due date, the timestamp is given here
        "dueDate" => 0,
        # string Enum: "NO" "YES" "RESUBMISSION" "MAIL" => Determines the "attention" flag state of a ticket
        "attention" => "NO",
        # integer: gives infos about how the remitter gave the order. Infos are stored in the "linked entities" - "orderBys"
        "orderById" => 0,
        # string: Enum: "NO" "YES" "NO_PROJECT_INSTALLATION_FEE" => If the ticket has an installation fee, this value is true
        "installationFee" => "NO",
        # string: Enum: "NONE" "DRIVE_INCLUDED" "DRIVE_EXCLUDED"
        # Sets the installation fee drive mode. If it is set to NONE then the system config parameter "leistung.ip.fahrzeit_berechnen" will be used. 
        # If the company from the ticket has an installation fee drive mode set then that will be used instead of the system config parameter.
        "installationFeeDriveMode" => "NONE",
        # number <double>: Amount for the installation fee
        "installationFeeAmount" => 0,
        # boolean: If true, the ticket shall be billed separately
        "separateBilling" => false,
        # number <double>: if the ticket has a service cap, here the amount is given
        "serviceCapAmount" => 0,
        # integer: linkTypeId of the relationship (if ticket has a relation)
        "relationshipLinkTypeId" => 0,
        # integer: linkId of the relationship (if ticket has a relation)
        "relationshipLinkId" => 0,
        # integer <timestamp>: if the ticket as a resubmission date set, this is given here
        "resubmissionDate" => 0,
        # integer: Number of estimated minutes which is planned for the ticket
        "estimatedMinutes" => 10,
        # string: Enum: "NONE" "LOCAL_ADMIN" "TECHNICIAN"
        # Determines wether the ticket is assigned to a local ticket admin or not
        # NONE: "normal" ticket
        # LOCAL_ADMIN: ticket is assigned to a local ticket admin
        # TECHNICIAN: local ticket admin has forwarded the ticket to a technician
        "localTicketAdminFlag" => "NONE",
        # integer: if the ticket is assigned to a local ticket admin, this represents the employee (local ticket admin) who is assigned for this ticket
        "localTicketAdminEmployeeId" => 0,
        # integer: if the ticket is assignet to a project phase. The name of the phase is stored in the "linked entities" - "phases"
        "phaseId" => 0,
        # string: If a resubmission text is set, this text is returned here
        "resubmissionText" => "",
        # string: Sets the order number
        "orderNumber" => "",
        # integer <timestamp>: If the ticket has a reminder set, the timestamp is returned here
        "reminder" => 0,
        # string: Enum: "DEFAULT" "DONT_CLEAR_SUPPORTS" "MAY_CLEAR_SUPPORTS"
        # describes "how" the supports of a ticket may be cleared. Here, the default value of the OSK may be "overwritten"
        "clearanceMode" => "DEFAULT"        
    ];

    $ticket = $tanss->addticket($body);
    if ( $ticket->statuscode == 201) 
    {
        echo "Ticket ist mit der id ".$ticket->body->content->id." eingetragen";
    // Daten lokal ablegen:
    $filename = date("YmdHis") . "_" . $computer . '_api.json';
    file_put_contents("../auftraege/".$filename, json_encode($ticket->body, JSON_UNESCAPED_UNICODE), FILE_APPEND | LOCK_EX);

    } else {
        echo "Fehler beim Anlegen des Tickets via API.";
        //echo "<pre>";var_dump($ergebnis);echo "</pre>";
    }

?>